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Shipping Policy

Shipping Policy

Turnaround
We process orders Monday to Friday (excluding bank holidays).
Depending on the shipping method(s) chosen and the item(s) physical location, we currently have in place 3 modes of shipping:
1- In Stock - Local warehouse items can be shipped same business day (cut off time: 2pm).
2- In Stock - Remote warehouse items are usually shipped within 1-3 business days (cut off time: 4pm).
3- Out of Stock - Special order items are shipped as they become available from our main suppliers (please refer to emailed ETA).


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use the following carriers to deliver our orders:

Royal Mail
UPS
FedEx
DHL

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
Please note that only Signed For and Special Delivery by  Royal Mail use a tracking number.. 

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment

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